Through our domestic and international customer service, sales staff and technical support, we will respond to your inquiry in less than 24 hours. We also have knowledgeable on-site experts in international transportation for air and ocean documentation and handling. Our coordination with preferred freight forwarders makes worldwide shipments smooth and timely. In addition to our U.S. support, we have dedicated international staff in The United Kingdom, France and China - just to mention a few. With over 90 years of clamping expertise, IDEAL offers excellent customer service, experienced industry engineering talent and a broad range of high quality products.
The IDEAL sales force is knowledgeable and trained to understand your applications and provide solutions for your challenges. We listen to our customers and manage those details with care from the early stages of development all the way through delivery. Our drive for quality and creativity produces consistent, cost effective solutions.
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We are passionate people partnering to set the global standard of excellence in everything we do. Whether you want a standardized product or specialized attention - we have the team, the facility and the knowledge to give you what you want Right - the first time.
Assistance Available around the Globe:
Customer service is a top priority and our representatives are standing by to provide immediate assistance. Existing customers please contact us with any of the following office locations. New customers should complete our new customer contact form for faster service.
Customer Service Locations:
Ideal/Tridon brand service
8100 Tridon Drive
Smyrna, TN, USA 37167-6603
Tel. (615) 459-5800
Tel. Toll Free 800-251-3220