Customer Service

Through our domestic and international customer service, sales staff and technical support, we will respond to your inquiry in less than 24 hours. We also have knowledgeable on-site experts in international transportation for air and ocean documentation and handling. Our coordination with preferred freight forwarders makes worldwide shipments smooth and timely. In addition to our U.S. support, we have dedicated international staff in The United Kingdom, France and China - just to mention a few. With over 90 years of clamping expertise, IDEAL offers excellent customer service, experienced industry engineering talent and a broad range of high quality products.

The IDEAL sales force is knowledgeable and trained to understand your applications and provide solutions for your challenges. We listen to our customers and manage those details with care from the early stages of development all the way through delivery. Our drive for quality and creativity produces consistent, cost effective solutions.
For more information about OEM click here
For more information about Replacement/Re-sale click here.

We are passionate people partnering to set the global standard of excellence in everything we do. Whether you want a standardized product or specialized attention - we have the team, the facility and the knowledge to give you what you want Right - the first time.

Assistance Available around the Globe:

Customer service is a top priority and our representatives are standing by to provide immediate assistance. Existing customers please contact us with any of the following office locations. New customers should complete our new customer contact form for faster service.

Customer Service Locations:

Ideal brand service

3200 Parker Drive
St. Augustine, FL, USA 32084-0897
Tel. (904) 829-1000
Tel. Toll Free 800-221-0100
Fax 904-829-6994
customerservice@ideal-
tridonclamps.com